Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we will need to be contacted and it will be determined if we will issue you with a full refund or exchange. Freight charges are not refundable.
To be eligible for a return, your item must be unused/not worn and in the same condition you received it. We understand that the original packaging may not be in a reasonable condition to return the item, if you are able to use original, please do.
Gift cards cannot be returned and are not redeemable for cash.
To complete your return, we require the original invoice/receipt of purchase emailed to beltsandbootsnz@outlook.co.nz
Exchanges
We will replace items if they are the wrong size, if they have not been worn, if they are defective or damaged. We will re-order your item, in the correct size.
Refunds
Once your item is received and inspected for signs of use/or wear, we will contact you via email and notify you that we have received your item. We will also notify you of the approval or rejection of your refund. Freight charges are non refundable.
If you are approved of a refund, we will request your bank details and refund your original payment, we will send you a receipt of payment.
Actual colours may vary due to monitor and browser settings, digital photography, and dye variations. We are very careful to ensure our photos are as accurate as possible, but please understand the actual colour may vary slightly from your screen. Also, don’t mistake the colour name to be what you may think that colour should be.
Specialised Orders
This relates to customised boots in regards to calf width and foot width outside of our regular sizing. The measurements related to sizing, if taken by our company will be replaced if the sizing is incorrect. However, if we are supplied with measurements taken by the customer, this is outside of our scope of our Returns and Refunds Policy.
Colour Combinations
Specialised colour selections – we do respect your choice of colour and material combinations, however your choice may not be suitable for others. Therefore we cannot guarantee a refund or exchange for your order.
Shipping returns
To return your product(s) ship to –
Jo Boocock
P O 266
Kerikeri 0245
Northland, New Zealand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchange will vary – as a majority of our range is custom-made this has to be taken into consideration.
Take into consideration tracking for your returned items, as we are not responsible for items before they arrive at our business.
Need Help with a refund or a return?
Contact Jo at beltsandbootsnz@outlook.co.nz